GRID Navigator Support

GRID Navigator is the iOS capture app for the GRID platform. It records synchronized color video, LiDAR depth, and device motion in a single walk-through — the raw data used to build the maps and datasets robots navigate with.

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Get help

Email [email protected]. We aim to respond within two business days. Include your device model, iOS version, and the app version from the profile screen.

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Requirements

• An iPhone with a LiDAR sensor (iPhone Pro models) for depth capture
• iOS 15.6 or later
• Camera and Motion permissions — both are required to record, and you can change them any time in Settings → GRID Navigator

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Getting started

Try it without an account. Tap Continue in Demo Mode on the login screen. Capture runs entirely on your device; nothing is uploaded. Sign in to your organization. Tap Add GRID server and enter the server your GRID administrator gave you, then sign in. Accounts are provisioned by your organization — there is no public sign-up.

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Troubleshooting

Recording won’t start

• Confirm Camera and Motion access are allowed in Settings → GRID Navigator.
• Depth capture needs a LiDAR-capable device; non-LiDAR iPhones can’t record depth.

Scans look incomplete or drift

• Move slowly and keep surfaces in view; fast turns lose tracking.
• Featureless walls and glass give the tracker little to lock onto — include more of the room.

Upload is unavailable

• Uploading requires signing in to a GRID server. In Demo Mode it stays disabled by design, and captures remain on your device.
• If you are signed in and uploads still fail, check that your device can reach your organization’s GRID server, then contact support.

Running out of space

• Captures are written to the device. Delete sessions you’ve already uploaded from the session list to reclaim space.

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Accounts and data

Accounts are provisioned by your organization, so there is no in-app sign-up or deletion. To request access to — or deletion of — your account and its captured data, contact your organization administrator or email [email protected]. What the app collects and how it’s handled is described in the General Robotics Privacy Policy.